UAN Helpdesk

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What is the UAN Helpdesk?

The UAN Helpdesk is a dedicated support system established by the Employees’ Provident Fund Organisation (EPFO) to assist employees in managing their Universal Account Number (UAN). This helpdesk aids employees in resolving issues related to UAN activation, KYC updates, EPF account linking, and grievance redressal.

The Universal Account Number (UAN) is a 12-digit identification number provided to every EPF member, allowing them to manage their provident fund account seamlessly. If any issues arise regarding UAN, employees can reach out to the EPFO’s UAN Helpdesk for resolution.

Various Components of the UAN Help Desk

UAN Help Desk Toll-Free Number

Employees can contact the UAN Help Desk toll-free number for immediate support regarding their PF accounts, UAN activation, and KYC updates.

UAN Help Desk Email

Queries can be directed to the official EPFO’s UAN help desk email, where responses are provided within a stipulated time frame.

Online UAN Help Desk Portal

The UAN Help Desk portal allows employees to submit grievances and track their resolution status online.

UAN Profile Update Assistance

The helpdesk facilitates UAN profile updates, including mobile number, email ID, and address changes.

Date of Birth (DOB) Correction

Employees facing discrepancies in their date of birth can request a correction through the UAN Help Desk by submitting the necessary documents.

UAN-KYC Document Submission

Employees can link their UAN with KYC documents (Aadhaar, PAN, and bank details) via the help desk.

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How to Contact the UAN Help Desk?

1. UAN Help Desk Toll-Free Number

Employees can contact EPFO’s UAN Help desk toll-free number at 1800-118-005 for quick resolutions.

2. Email the UAN Help desk

Employees can send their queries to uanepf@epfindia.gov.in for support.

3. Online UAN Help Desk Portal

Employees can access the UAN Help Desk portal through the EPFO member portal (https://unifiedportal-mem.epfindia.gov.in/) and submit grievances.

4. EPFO Grievance Portal

Employees can raise complaints through the EPFO grievance portal at https://epfigms.gov.in/.

How to File Grievances to the UAN Helpdesk?

Employees can follow these steps to file a grievance with the EPFO’s UAN Helpdesk:

Visit the EPFO grievance portal – https://epfigms.gov.in/.
Click on ‘Register Grievance’ and enter your UAN.
Select the grievance type (e.g., UAN activation, KYC update, EPF withdrawal issues).
Upload supporting documents (if required).
Submit the grievance and note the registration number for tracking.

Documents Required for UAN-KYC Update

Employees must provide the following documents for KYC updates:

Aadhaar Card (for identity verification)
PAN Card (for tax compliance)
Bank Passbook or Cancelled Cheque (for linking bank account with UAN)
Voter ID/Passport/Driving License (as additional identity proof)

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UAN Profile Update: How to Change Mobile Number & Email?

Employees can update their mobile number and email linked to UAN by following these steps:

Log in to the EPF member portal.
Click on Manage > Contact Details.
Select Change Mobile Number/Email ID.
Enter the new mobile number/email ID.
Verify through OTP sent to the new mobile/email.
Save the changes.

UAN Helpdesk for EPF Contribution & Withdrawal

Employees can use the EPF member portal to check their EPF balance, contributions, and EPF withdrawals.
The UAN Help desk assists in tracking EPF claim status and troubleshooting withdrawal issues.

Conclusion

The UAN Help Desk is a crucial support system for employees to manage their EPF accounts, UAN activation, KYC updates, and grievances efficiently. Employees can contact the toll-free number, use the email service, or access the EPFO grievance portal for assistance. Ensuring that your UAN details are accurate and up to date is essential for smooth EPF transactions and hassle-free retirement benefits.

For more details, visit the EPFO member portal (https://unifiedportal-mem.epfindia.gov.in/) or call the UAN Help Desk today!

Frequently Asked Questions

How can I contact the UAN Helpdesk?

You can reach the UAN Helpdesk via toll-free number 1800-118-005, email uanepf@epfindia.gov.in, or the UAN online helpdesk portal.

How to reset my UAN password if I forgot it?

You can reset your UAN password by selecting ‘Forgot Password’ on the EPFO member portal and verifying through OTP sent to your registered mobile number.

What to do if my UAN is not activated?

If your UAN is not activated, visit the EPFO portal, click ‘Activate UAN’, and follow the verification steps.

Can I change my UAN details through the UAN Helpdesk?

Yes, you can request changes to your name, date of birth, and contact details via the UAN Helpdesk.

How to check the status of my EPF withdrawal claim?

You can track the EPF withdrawal status by logging into the EPFO portal and selecting ‘Track Claim Status’.

Can I update my KYC details online?

Yes, employees can update their Aadhaar, PAN, and bank details online through the UAN member portal.

What documents are needed for UAN-KYC verification?

Employees must provide Aadhaar, PAN, and bank details for KYC verification.

How long does it take to resolve UAN-related grievances?

UAN-related grievances are typically resolved within 7-15 working days through the EPFO grievance system.

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